Last Updated: 12 July 2024
At Japan District, we strive to provide high-quality products and ensure customer satisfaction. Please read our Return and Refund Policy carefully to understand your rights and our obligations.
1. Returns
We do not accept returns for any products. However, if you encounter any issues with your order, please refer to our refund policy below.
2. Refunds
We offer refunds under the following conditions:
- Wrong Item Delivered: If the item you received is not what you ordered (e.g., incorrect size, color, design), you are eligible for a refund.
- Defective or Damaged Item: If the item you received is defective or damaged, you are eligible for a refund.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Email us at info@japandistrict.com within 30 days of product shipping with the following information:
- Order number
- Detailed description of the issue
- Photo and/or video of the item received showing the issue
- Review: Our team will review your request and respond within 3-5 business days. We may request additional information if necessary.
- Approval: If your refund request is approved, we will process the refund to your original payment method within 7-10 business days. You will receive a confirmation email once the refund is processed.
4. Non-Refundable Items
The following items are non-refundable:
- Downloadable Products
- Gift Cards
5. Exceptions
Please note that the following situations are not eligible for refunds:
- Change of Mind: We do not provide refunds for items where the customer has changed their mind after purchase.
- Incorrect Information Provided: Refunds will not be granted if incorrect information (such as size, color, or shipping address) was provided by the customer at the time of order.
6. Contact Information
If you have any questions or need further assistance, please contact us at info@japandistrict.com.